When the Red Phone Rings: Three Questions to Ask in a Crisis
This recent article from Harvard describes the scenario:
“It’s three a.m. and the phone rings. Who do you want to answer it?”
CEOs receive these early morning calls. Sometimes it's a fire in a factory. Sometimes it's a product recall. Sometimes it's a kidnapped employee being held for ransom in a foreign land. Sometimes it's a senior executive who has gotten himself into trouble.
Be it a president or a corporate executive, the first thing that the leader should do is ask questions. These three questions are recommended:
- What is happening?
- What is not happening?
- What can I do to influence the action or outcome?
read more about this here
_____________________________________________
Jon Ingham provides an interesting post on Emotional Intelligence on his blog.
He states
'Perhaps the reason CEOs discount social skills is that they don't see them improving - and perhaps the reason for this is that organisations have put too much focus on social skills themselves, and not enough on the other underpinning abilities' (i.e. self-awareness & social-awareness)
_____________________________________________
This link provides a 5 minute on-line Foundational Level presentation on the options for 'Learning 2.0' ... the use of Web 2.0 collaborative tools to facilitate workplace learning.
_____________________________________________
