Tuesday, 1 April 2008

Interesting Links (March 2008)

When the Red Phone Rings: Three Questions to Ask in a Crisis

This recent article from Harvard describes the scenario:

“It’s three a.m. and the phone rings. Who do you want to answer it?”

CEOs receive these early morning calls. Sometimes it's a fire in a factory. Sometimes it's a product recall. Sometimes it's a kidnapped employee being held for ransom in a foreign land. Sometimes it's a senior executive who has gotten himself into trouble.

Be it a president or a corporate executive, the first thing that the leader should do is ask questions. These three questions are recommended:

  • What is happening?
  • What is not happening?
  • What can I do to influence the action or outcome?

read more about this here


Jon Ingham provides an interesting post on Emotional Intelligence on his blog.

He states

'Perhaps the reason CEOs discount social skills is that they don't see them improving - and perhaps the reason for this is that organisations have put too much focus on social skills themselves, and not enough on the other underpinning abilities' (i.e. self-awareness & social-awareness)


This link provides a 5 minute on-line Foundational Level presentation on the options for 'Learning 2.0' ... the use of Web 2.0 collaborative tools to facilitate workplace learning.