Also from this meeting, Charles Jennings of Reuters share a model of linking skills and behaviours to performance that I found very powerful.
Performance is the result of a combination of Skills & Behaviours
Typically the influence of Skills is 30%,
Behaviours being responsible for 70%
------------------------------------------
Data drives Info that drives Knowledge that builds Skills
The Environment influences Attitudes that influences Behaviours
------------------------------------------
So why is this a powerful model ?
People managers (supervisors) have a major influence on Environment - so however much we support the learning of new skills, the business results of their application will be highly dependant on the role of the line manager.
- Hence, people managers need to understand this link.
- Also, any evaluation of the business impact of learning/training needs to reflect this co-dependency (ie success or failure of training is not attributable solely to the L&D team).
